FAQ

What should I review before buying?

Read the selected listing for specifications, dimensions, options, included components, current price and availability. Contact us if a feature or compatibility point is unclear; do not assume that a similar item has identical details.

Where do you deliver and what does it cost?

We deliver to eligible addresses in Canada only. Standard shipping is free. Any service restriction must be explained before acceptance or discussed with you to agree an appropriate solution.

How long are processing and transit?

Processing normally takes 1–2 business days, followed by 4–6 business days in transit after dispatch. The normal expected total is 5–8 business days. Business days exclude weekends and applicable public holidays.

What if tracking stops updating?

We share available tracking after dispatch. Keep the reference and contact our store if a shipment is delayed, cannot be located or is shown as delivered incorrectly.

Can I return an unwanted item?

You may request a no-reason return or exchange within 30 days of delivery. Lawful product-specific exceptions must be disclosed before purchase and do not remove statutory remedies. Read Refund for the process.

Can I cancel or correct an order?

Contact us promptly with the order number. We will check whether fulfilment can be stopped or the details amended. If the parcel has left, the return process may apply, without reducing a statutory cancellation right.

How is a return parcel paid for?

Our store pays approved return and exchange shipping. We provide a prepaid return label or an equivalent free method, and charge no restocking fee. Obtain instructions before sending the parcel.

What if the item is faulty or incorrect?

Contact us about damage, a defect, the wrong item, missing parts or goods that do not match their description. We provide a refund, exchange, replacement or another appropriate remedy, with statutory rights preserved.

How long does a refund take?

Approved refunds return to the original payment method and are processed by our store within 10 business days. Banks or card issuers normally need a further 5–10 business days to display them. Any shorter deadline required by law takes precedence.

How do I pay for an order?

Store prices are displayed in Canadian dollars (CAD). Use a payment method actually shown at checkout for your order, and review the total and applicable taxes before confirming. See Payment for help with charges.

How can I reach customer service?

Use the contact details below or visit Contact Us. Include the order reference where relevant and never send full payment credentials. Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).

Customer enquiries

Email: support@canorygoods.shop

Telephone: 506-555-1938

Business address: 1120 8th St E, Saskatoon, Saskatchewan, S7H 0S4, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).