Shipping
Standard shipping is part of the service we provide for Canadian orders. The sections below explain the usual schedule and how we address delivery problems.
Free standard shipping
We ship to eligible delivery addresses within Canada only. Standard shipping is free. Any address or item restriction must be made clear before the order is accepted; we do not impose an unagreed delivery surcharge after purchase.
Preparing the order
We normally prepare accepted orders in 1–2 business days. Monday through Friday counts as business days except applicable public holidays. We will explain an issue that prevents dispatch, including any necessary clarification of the address.
Delivery timetable
Standard transit is normally 4–6 business days from dispatch. Add preparation time for a normal total estimate of 5–8 business days. We respect a more specific delivery promise made for your order and communicate significant delays.
Dispatch updates
We provide available tracking information after dispatch. Check the order email and allow time for the carrier’s first scan. If the shipment status is unclear, our store can follow up with the delivery provider.
Returns and your rights
Our Refund policy explains 30-day returns and exchanges and free approved return shipping. Your mandatory rights under Canadian federal, provincial and territorial law remain unaffected. If the law provides a stronger remedy or a shorter deadline, we will apply that requirement.
Corrections and delays
Ask for an address correction as soon as possible; changes may be unavailable once a parcel is moving. Weather, holidays and carrier disruption can cause delays. Report a late, lost or damaged delivery to us so we can investigate and provide an appropriate outcome.
Customer enquiries
Email: support@canorygoods.shop
Telephone: 506-555-1938
Business address: 1120 8th St E, Saskatoon, Saskatchewan, S7H 0S4, Canada
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).